Group Size:This module can be used with groups of up to 15 participants. As a trainer, I really enjoyed behind able to pick something up and run with it. Notes:Filing Frenzy card packs are available to purchase – each pack contains 10 sets of the shape cards used in this activity. A great start to a session! The trainers notes are very well laid out and it is what all exercises should be, simple and yet effective. endstream endobj 183 0 obj <>>>/Metadata 21 0 R/Names 219 0 R/Outlines 172 0 R/Pages 178 0 R/Type/Catalog/ViewerPreferences<>>> endobj 184 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/Tabs/W/Thumb 16 0 R/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>> endobj 185 0 obj <>stream You'll Need:• A small box or other container. The delegates have found this to be amusing as it is a clear break away from the business theme of other exercises. (We suggest around 1 metre per participant. I have used this in call handling training as well as to reception staff. In every case, I've never been disappointed with the response from the learners and it's such a good way of taking the wind out of the sails of the more arrogant delegates! Book Detail: Communication Skills Language: English Pages: 183 Author: S. K. Jha, Meena Malik Price: Free How to Download PDF Book Course Outlines: Communication Skills 2(2+1) Module 1: Communication Process Lesson 1. Aims:• To show the importance of giving information visually as well as orally.• To demonstrate how different people will interpret the same information differently. This module can be used as a nice ‘icebreaker’ and also illustrates the benefit of appropriate questioning. I read the story and encourage delegates to take notes (perhaps after a session on speed writing). Models of communication Lesson 4. I used the all change module to help with a cultural change course I was writing for the organisation. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. I could also work on what the activity could offer much more. Notes:If using this exercise with very large groups, you will need volunteers to take part and the remaining participants act as observers. They grasped what was required quickly and were able to draw their own conclusions. Aims:• To test participants' communication skills.• To demonstrate the importance of breaking complex messages down into key points.• To illustrate the difficulties of communicating using only the voice. Aims:• To demonstrate the benefit of using open questions when gathering information. We teach new starters that they should not make assumptions on a customer’s appearance. It can also work really well when your course involves an element of problem solving, as nothing about the exercise says that your participants need to stay in the training room. Goldilocks is by far my favourite listening activity. It was easy to facilitate and manage the exercise and worked especially well after lunch as an energiser. Why are communication skills important? Concept, nature and significance of communication Process Lesson 2. )• A blindfold for each participant. Time:This exercise will take about 10 minutes to run. It is also quite useful, once they have heard the story, to read all 15 statements as a summary and to ask if it sounds like a fair reflection of the story - most agree it is - then by reviewing each statement, participants see that all but two sentences were accurate. I have used it in communication courses, management programmes and Diversity sessions. I’ve used similar exercises in the past and have been ‘put off’ as they have sometimes caused a little too much debate. Effective communication skills are fundamental to good interactions between two or more people. What a lovely exercise. - When Messages get Lost in Translation, Course Introduction - A Basic Introduction to Training Events, Getting Knotted - Working Together to Solve a Challenge, Another great exercise. Generally people enjoy the exercise, you may get the occasional grumble, but on the whole I have found it to be well received. It never fails to entertain the delegates, but always ticks the boxes for active listening as well as assumptions training. Everyone knows the Goldilocks tale and this existing knowledge really helps drive the learning points home. Aims:• To encourage participants to share information about themselves.• To build rapport among participants.• To start to identify core communication skills.• To explore the use of the communication loop. Everything you need to help participants improve their communication skills, covering things like effective questioning, active listening and effective use of skills such as summary and clarification. Terrific. Aims:• To encourage networking.• To illustrate that getting to know what matters to others is a great way of building rapport. For example: "The king was an old man who could no longer walk." Before I run this activity I get the delegates to score their current listening skills out of 10, and then once they complete the activity then re look at their score to check this is a fair assessment. In total, allowing for discussion, we recommend allowing 15 minutes for completion. Time:This exercise will take about 5 minutes to complete. Notes:This exercise takes longer to run with larger groups. Some of the delegates didn't listen when I read the story, as they thought they knew it (as it is a popular children's tale). I recently used this exercise at a large team away day. I used this one at our HR team away day as an icebreaker. This book, An Introduction to Communication Skills, is the first in the series. Great at the end of a long leadership day, before breaking for the evening, I found! Aims:• To help participants identify things they have in common with one another.• To show the benefits of building rapport to create effective working relationships. i��b�&���]����vPFH�|?v��0{w��UJ{9��;{��Mx}�:1��L۹��,aT�܅��5,Tu=%�lee��Ij��$i3�S�v�ǵ,A]Y��Y��?����7U�[J_�nG;�,��o��;�3�n�]�U�,q����:\H[�C�C��x��ha8���Q� :���}���v���t��ɶ�����R�y\�(5��I� ��h3��0�U㰓Z*��8�4=|{��6\��G�Ԣk��jc[w��F�����);{��'I٣���ɚlR?J����R�]%-�{��. I used the exercise exactly as provided and was delighted with the way that those present took to it and enjoyed the different way of making a valuable learning lesson. You'll Need:• A set of buzzers will add to the competitive atmosphere but are not essential. As such, what a great way to get people to listen actively, consider why people don't always 'get-it' first time, stops them tutting at each other, and maybe (just maybe) helps to improve communication by considering the ears half of the equation. In total, allowing for discussion, we recommend allowing 30 minutes for completion. (Pro members can download the audio recording as a MP3 file.).